AFTERPAY DAY | FREE STANDARD SHIPPING ON ORDERS $20+



FAQs

FAQs

I have sensitive ears – are all your hooks and backs made from stainless steel?

Some hooks aren’t stainless steel however all our hooks are nickel free. Please check the description of the product for more information. It will say stainless steel or hypoallergenic if they are. The large kidney dangle loops are surgical stainless steel. If you want to swap these over, please let us know in the notes section of checkout.

Are all your orders hand made?
All our jewellery is handmade in Melbourne, Australia, utilising a majority of locally sourced materials where possible. On occasion, some materials may need to be sourced offshore if not available in Australia, but we always choose to support local first.

How can I contact you?
Please email hello@minxmanxdesigns.com

How much is Shipping?
This depends on where it is going. All our shipping includes tracking and price will vary based on service chosen. This will be automatically calculated at checkout. 

Standard Australia Wide
$9.30. If you spend $50+, you will receive free standard shipping.

Express Post Australia Wide
$12.30

International postage
Postage cost will vary depending on your location and will be provided on when you enter your shipping address on checkout.

When will I receive my order?
Your order will be processed & shipped in 1-2 business days. Receipt of your order will be based on location.

Standard Australia Wide
Will usually reach you in 3-5 business days.

Express Post Australia Wide
Will usually reach you in 1-2 business days. 

International postage
Postage cost & time will vary depending on your location so please allow up to 15-20 business days.

**COVID-19 DELAYS**
Please note all postage is taking longer than the above, so please be patient. Within Australia, we've found that Express Post is the most reliable and usually arrives in 1-2 days. Please see link from Australia Post.

AUSTRALIA POST - COVID UPDATES TO DELIVERY TIMES

If you are concerned about your items, please contact us at
hello@minxmanxdesigns.com

Returns
Due to the personal nature of jewellery, we do not offer refunds or exchanges. Please contact us at hello@minxmanxdesigns.com if you have any questions before ordering. We do our best to represent our items as true to life as possible however due to the varying nature of different monitors/phones, items may appear slightly different in reality.

Faulty items
If your items arrive damaged, please contact us at hello@minxmanxdesigns.com with a photo of the item(s) within 48 hours of getting your order. After this time, unfortunately we cannot replace the item(s). 

Caring for your jewellery 
Please ensure you take your jewellery off before you have a shower and take the items off gently to ensure you don't damage them. If you want to clean the earring backs, ensure you just use a light damp cloth only and dry them thoroughly. Don't use harsh cleaners, abrasives or immerse in water.

Acrylic sometimes gets finger marks on it, especially the mirrored ones. We suggest using some orange oil and a microfibre cloth to gently polish this off. Do not immerse in water or use harsh abrasives as this will damage it.

Keep out of reach of children.

Wholesale
Think Minx Manx Designs would be a great addition to your store? Please get in touch with us at hello@minxmanxdesigns.com & tell us why you want to include us and we'll be in touch to discuss.